Terms & Conditions

1.1. These Terms & Conditions (“T&C”) govern the rights and obligations between Localio Labs s.r.o., with its registered office at Štefánikova 100, 664 53 Újezd u Brna, Czech Republic, ID: 24338770, registered with the Regional Court in Brno, section C 149437 (“Provider”), and any natural or legal person using the TwoUp! services (“User” or “Rider”).

1.2. Services and products refer to the TwoUp! mobile application, web platforms, matching features, community tools and any related services provided by the Provider (“Services”).

1.3. The User confirms their agreement with these T&C upon registration, installation of the application or activation of any subscription.

2.1. TwoUp! is a global dating and community app for motorcycle riders. It allows registered Users to create a profile, share their Garage (up to 5 motorcycles), discover other riders, communicate with them and use features such as Road Trip, Status of the day, group rides and Blind Date.

2.2. The Service is available as a mobile application for Android and iOS and as a web application. Registration is free; some features are paid through a subscription or one-off purchases.

3.1. TwoUp! is intended solely for individuals aged 18 or older. By registering, the User confirms they meet this requirement.

3.2. Registration is completed in one of the following ways:

• phone number (verified by SMS code),
• email (verified by link),
• sign-in with Apple ID,
• sign-in with a Google account.

3.3. Each User may operate only one personal account. Accounts are personal, non-transferable and may not be used for commercial dating, escorting or promotional purposes. The User is obliged to provide truthful information, keep it up to date and is responsible for the security of their credentials.

3.4. The Provider may require identity or age verification and may suspend or terminate accounts that fail verification, contain false information or breach community guidelines.

4.1. The Provider grants the User a non-exclusive, non-transferable, revocable licence to use the Services for personal, non-commercial purposes and in accordance with the chosen subscription plan.

4.2. The User may not copy, decompile, reverse-engineer, scrape or otherwise modify the Services beyond ordinary use, except as expressly permitted by Act No. 121/2000 Coll. (Czech Copyright Act).

5.1. The User declares that they own all rights to the content (photos, texts, videos) they upload to the application, or that they have the consent of the rights holders.

5.2. The User grants the Provider a non-exclusive, worldwide, royalty-free licence to use the uploaded content solely for the purpose of operating, promoting and developing the Service. The licence ends when the content or the account is deleted, with the exception of content used in shared conversations.

6.1. TwoUp! offers a free tier and optional paid subscriptions. Access to premium features is subject to a fee according to the Provider's current price list, always displayed before purchase and published in the application and at twoup.eu/pricing.

• Subscriptions — Special, Super and Premium Power; a recurring fee for the chosen period.
• One-off purchases — Ride Boost, Super Rides and other credits.

6.2. Payments are processed exclusively through the Apple App Store, Google Play or the Stripe payment gateway. The proof of payment is issued by whoever processed it.

6.3. Subscriptions renew automatically for the same period unless cancelled at least 24 hours before renewal via the store account (Apple/Google) or account settings.

6.4. TwoUp! Club — Founder offer: the first 1,000 registered Users receive the Premium Power plan free for one month together with the Founder badge. The offer is non-transferable, tied to the account and redeemed with the code from the email. After the month ends the plan reverts to the free tier; the Founder offer does not renew automatically.

7.1. Pursuant to Section 1837(l) of the Czech Civil Code, the User acknowledges that they cannot withdraw from a contract for the supply of digital content once its supply has begun with the User's prior explicit consent before the expiration of the 14-day withdrawal period.

7.2. By confirming a purchase, the User expressly consents to the immediate provision of the Services and acknowledges the loss of the right to withdraw without giving a reason.

8.1. TwoUp! is a rider-first community built on respect. In particular, the User undertakes to:

• respect others regardless of the machine they ride, their experience or riding style,
• not share content that is unlawful, hateful, abusive, sexually explicit or that endangers safety,
• not promote dangerous riding or encourage breaches of traffic rules,
• not share other people's personal data without their consent,
• not attempt to obtain personal contact details by force, spam or harassment.

8.2. Harassment, hate speech, nudity, solicitation, contacting minors, spam, catfishing, impersonation, promotion of dangerous riding, or any content violating applicable law is strictly prohibited.

8.3. Users are solely responsible for their interactions with other Riders both online and offline. The Provider is not a party to any meeting, ride, journey or relationship organised through the Services and does not conduct criminal background checks.

8.4. The Provider may, at its sole discretion, remove content, suspend or terminate accounts that violate these T&C, without prior notice and without refund of subscription fees. A breach of the rules may lead to limited features or termination of the account with no claim to a refund of fees already paid.

9.1. The User may delete their account at any time in the application settings or by request to [email protected].

9.2. Deletion ends the contractual relationship; an active subscription runs until the end of the paid period. The Provider is entitled to limit or terminate an account in the event of a breach of these T&C, the community rules or applicable law.

10.1. The Service is provided “as is”. The Provider does not guarantee that the User will actually meet anyone, ride a route together or start a relationship, and is not responsible for the conduct of Users outside the application, including offline meetings and shared rides. The User alone is responsible for riding safely, for the technical condition of the motorcycle and for complying with traffic rules.

10.2. The Provider does not guarantee that the Services will be continuously available or entirely error-free, but will make reasonable efforts to maintain 99.9% availability for paid plans. It is not liable for temporary unavailability due to maintenance, updates or third-party outages.

10.3. The Provider is not responsible for data loss, damage or leakage caused by (a) incorrect User configuration, (b) instability of the User's internet connection, (c) unauthorised third-party access to the User's device or account, (d) outage of a sub-processor (Google Cloud / Firebase) beyond the Provider's control, or (e) force majeure.

10.4. The maximum compensation for damages caused by the Provider is limited to the amount the User paid for the Service subscription in the preceding 12 months.

11.1. The Services are operated on the Google Cloud Platform / Firebase infrastructure provided by Google Ireland Ltd. The primary region for the database and storage is europe-west3 (Frankfurt, Germany).

11.2. User content remains the property of the User. The Provider is authorised to process it only to the extent necessary to provide the Services and comply with legal obligations, and grants itself a limited licence to display such content within the community as configured by the User's privacy settings.

11.3. Upon termination of the account, production data is deleted within 30 days at the latest, and from backups within 90 days at the latest, unless otherwise required by law.

12.1. A complaint about a purchase is handled primarily by the store through which the payment was made (Apple App Store or Google Play).

12.2. In all other cases the User is entitled to submit a complaint by email to [email protected].

12.3. The Provider undertakes to assess the complaint and inform the User of the outcome without undue delay, no later than 30 days from receipt.

13.1. Any disputes will primarily be resolved amicably. Failing agreement, the court at the Provider's registered office shall have jurisdiction; mandatory EU law is not affected.

13.2. A User who is a consumer has the right to contact the Czech Trade Inspection Authority (coi.cz) or to use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

14.1. These T&C are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.

14.2. The Provider reserves the right to unilaterally amend these T&C. Users will be informed in the application or by email at least 14 days before a new version takes effect. Continued use of the Services constitutes consent to the new wording.

14.3. If any provision of these T&C is invalid or ineffective, the validity of the remaining provisions is not affected.

Localio Labs s.r.o.
Štefánikova 100, 664 53 Újezd u Brna, Czech Republic, EU
ID: 24338770 · VAT: CZ24338770 · Regional Court in Brno, section C 149437
Email: [email protected]